What is the importance of rule?

“Why” types of questions gives us importance of specific thing. Lets take a question, “Why rules came? , what is the purpose of rule?” 

This Sunday I went to one organization where for entrance we have to show the membership card, I noticed that I forgot to bring that card with me.(Also I registered to that organization yesterday only)

      

 I went there and told that I forgot to bring the card and still can you please give me access as I registered here yesterday only so that can you please allow me this time?

      

 There was one lady , she told me that , yes I know you have registered here yesterday and at that time I told you also that card is required to entrance , therefore we cannot give you entry.

I agree with her “strictness”, also accepted her decision and left from there.

Then I started studying some things ---

       

1] I get upset by there decision , so for me , I was not happy with there service.

Now I thought that if I was running such a organization and if my customer gets upset by such a rule then is there anything that I can do for him?

Then I started looking toward that rule .

This rule is made for the unauthorized access. So that card was the identity for me to access there facilities. Right , so this rule is valid.

But the person who was applying the rule for me told me that “Yes I know that you have registered here yesterday.”

This statement suggest that personally he knows me because I recently joined, so here the importance for card does not matter (it matter when you don’t know that person)

So my thinking is that she should have allowed me to access by giving the warning about next time.(for maintaining good relationships with our people)

I don’t have complaint about the incidence but I thought that we can take some better approach without breaking the purpose

So my conclusion is that –

Do not follow the rule hard and fast but first analyze the objective of rule and then take the decision accordingly.